Order Processing, Shipping & Returns Policy

At 1898, we prioritize transparency and strive to keep you informed throughout your shopping experience. Here's a breakdown of our average timelines from order placement to delivery, along with our commitment to ongoing communication:

Order Placement

• Your order is received and processed within 2 business days of payment confirmation.

Delivery

Free Ground Shipping within the contiguous United States.

• The standard delivery timeline is approximately 3-5 business days, depending on your location.
• Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this information to monitor the progress of your delivery.

Returns and Refunds Policy

Return Rules Summary:

• Returns accepted for 14 days from the delivery date.
• Customer provides return shipping.
• A 4% restocking fee applies to all returns.
• Final sale items are non-returnable.

Eligibility:

• Items must be unused, in their original condition
• Customized or personalized items are non-returnable.

Return Window:

• You have 14 days from the delivery date to initiate a return.

Return Process:

• Contact our customer support team to request a return.
• We’ll provide instructions and a return shipping label.
• Once we receive the returned item, we’ll process your refund.

Refunds:

• Refunds are issued to the original payment method.
• A 4% restocking fee will be deducted from your refund.
• Shipping costs are non-refundable.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.

Exchange Policy:

• If you wish to exchange an item, please specify this when you contact customer support. Exchanges are subject to product availability.

Proof of Purchase:

• Please retain proof of purchase (e.g., receipt, order confirmation email) for all returns and exchanges.

Return Shipping Costs:

• For returns due to customer preference, the customer is responsible for return shipping costs.
• For returns due to damaged or incorrect items, we will cover the return shipping costs.

Processing Time:

• Once we receive your returned item, please allow up to 10 business days for us to process your refund

Contact Us

Have further questions or need assistance? Feel free to reach out to us at admin@1898leather.com or call at 213 643 6349. Our dedicated customer support team is here to help.